Corporate name : TENDANCE'HERB
Legal status and social capital : 2 500€ Simplified joint-stock company
Name and surname of the person in charge : Morgan CHRISTOUX
Head office : Boite 20, 3 rue Émile Lécrivain, 31400 Toulouse, FRANCE
Phone : +33 (0)5 82 95 46 28
Fax : +33 (0)9 72 30 88 20
Email : email@example.com
Website : www.tendanceherb.com
Registration number : 798 669 578 RCS Toulouse
APE code : 4799A
Hosting of website and information storage : OVH company (www.ovh.com).
Graphic design : TENDANCE'HERB company and Diane Tourraine (www.diane-touraine.fr).
This website is full property of "SASU TENDANCE'HERB" company as are all related rights.
Any total or partial reproduction is prohibited without the specific permission of the owners. However hypertext links towards the site are authorized without specific demands.
All orders made on this website are subject to the present general sales conditions. The "SASU TENDANCE'HERB" company reserves the right to alter or to modify the version of the present general sales conditions that appears online at www.tendanceherb.com at the time the order has been made.
The present general sales conditions are intended to define the contractual relations between the "SASU TENDANCE'HERB" company and the buyer and the terms and conditions that apply to any purchase carried out by the website of "SASU TENDANCE'HERB". These conditions of sale shall prevail over any other terms or conditions not specifically approved by "SASU TENDANCE'HERB" company.
TENDANCE'HERB company does not guarantee that the web site is free of defects, mistakes or omissions.
All the information is only provided for purposes of guidance and without any kind of contractual value.
In spite of regular updates, TENDANCE'HERB company cannot be held for responsible for future amendments of administrative and legal regulations.
Similarly, TENDANCE'HERB company cannot be held responsible for use and interpretation of this website's information.
TENDANCE'HERB company cannot be held responsible for any viruses that can be found on this web site and which could affect any visitor's computer equipment and which result from use, access or downloading from this web site.
TENDANCE'HERB company reserves the right to modify commercial offers at any time.
The customer declares themself to be an individual , aged at least 18 years-old and has legal hability or holds parental authorisation allowing them to make a purchase on this website.
At the time of placing an order, the customer acknowledges that they have read the general conditions of sales that appear on this screen and declares acceptance without reservation.
When recording personal data at the time of the purchase the customer must ensure that they have submitted accurate information. In case of error in the delivery information, the "SASU TENDANCE'HERB" cannot be held responsible for failure of delivery. The "SASU TENDANCE'HERB" company reserves the right to cancel any order when the IP address of the customer is located in another country than the country submitted on the billing address and/or delivery address.
The products are those described in the www.tendanceherb.com website and are offered within the limits of available stock.
Each product is accompanied by a description established by the "SASU TENDANCE'HERB" company as accurately as possible to best serve the need for information of customers.
Photographs illustrating products are as accurate as possible but cannot ensure a perfect similarity with the products offered, in particular in terms of image and colors because of the internet browser or of the monitor used.
Moreover, this website may contain errors, which the customer recognizes and accepts.
However, in the event of non-compliance of products delivered and their descriptions, the customer could exercisetheir rights of withdrawal or initiate a conformity guarantee of "SASU TENDANCE'HERB" company.
The acceptance of orders placed on the website is subject to compliance with the procedure set up by "SASU TENDANCE'HERB" company established in various stages that the customer must go through to complete their purchase :
Navigate on the website www.tendanceherb.com to select articles. Click on the pictures to view details of each product.
Add selected articles to your cart by clicking on the "Add to cart" button.
Then verify the nature of the articles added to the cart. To remove an item, the customer must click on "remove" and the cart will update. In order to modify the number of items, the customer must modify the quantity then click on the "refresh" button to update the cart.
Create an account on our website or log in : it will allow you to view your orders history, tracking, ...
Supply necessary personal information (name, first name, billing address, delivery address, email and phone number) during the buying process.
Complete the payment under the specified conditions.
All collected data and the stored confirmation consist of proof of the business transaction. Confirmation is worth a signature and acceptance of operations performed.
The "SASU TENDANCE'HERB" company will confirm acceptance of the customer's order to the mailing address supplied by the customer.
"SASU TENDANCE'HERB" company reserves the right to cancel any order from a customer with whom there is a dispute regarding the payment of a previous order or for any customer with whom there are doubts about collected data incoherences.
Prices indicated in product leaflets are expressed in euros, all taxes included. They do not take into account expenses of shipping and VAT rate applicable is from the day the order was created.
All changes in rate can be passed onto the price of the products.
Total price stated in the confirmation of order incorporates price of products, shipping and delivery expenses, handling costs and warehouse storage charges.
"SASU TENDANCE'HERB" company reserves the right to change prices at any time, provided however that the price figuring on the website on the day the order is made is the only price applicable to the customer, product still being subject to availability.
The costumer has a right of withdrawal that they may exercice without justification and without penalty within 14 (fourteen) days from the delivery date in order to return the new product (in its original packaging, unworn and unused, unaltered, unwashed, undamaged, together with its accessories if there are any, instructions and documentation) to the seller for exchange or refunding.
Return process :
The customer is invited to send an email to firstname.lastname@example.org indicating their invoice number, details of the products they would like to return and the reason why.
The return must be made by colissimo accompanied by the invoice number to the following address :
SASU TENDANCE'HERB Boite 20, 3 rue Émile Lécrivain 31400 Toulouse FRANCE
For any question, "SASU TENDANCE'HERB" remains available for customers. To do so, just go to our contact form.
In case of exercise of the right of withdrawal in the proper timeframe, the "SASU TENDANCE'HERB" company will reimburse the customer, within 30 (thirty) days after receipt of the returned products, amounts already paid, minus eventual shipping expenses.
Payment is due at the time of ordering. Payments will be made by credit card.
The customer shall indicate their card number and expiration date in the space provided.
Since the 1st of october 2008, french banks apply the "3D Secure" protocol to give better security to customers who make payments online.
The "SASU TENDANCE'HERB" company takes action against fraud along with the BNP Paribas in order to protect their customers from any fraudulent use of their credit card.
In practical terms, this means that their card number, expiry date and cryptogram will be asked.
Customer will be redirected towards their bank website where they will be asked to enter a security code in order to accept the transaction (Authentification by SMS : sending of security code by customer bank to their cellphone). Out clients' cards are unuseable on our website without the client's control.
Order wil be deemed effective only after the concerned banking centers would have given their agreement. In the event of banking centers giving their refusal, the order will be automatically canceled and the customer will be notified by e-mail.
In addition, "SASU TENDANCE'HERB" company reserves the right to refuse any order of a customer with whom there is a dispute.
Delivery is made to the address specified by the customer and only in the agreed geographical area which is metropolitan France.
No delivery can be made to mailboxes or hotels.
To ensure that delivery times are respected, the customer must be sure that they provided correct and complete information about the delivery address.
Delivery times provided are indicative and correspond to the average time for processing and delivery. If they exceed 30 (thirty) days from order time, the sales contract can be cancelled and the buyer refunded. The "SASU TENDANCE'HERB" company can't be held responsible of consequences due to a delay in delivery which is not their fault. In case of damaged package (already opened, missing product, …), the buyer agrees to notify the "SASU TENDANCE'HERB" company by all means within 3 days following the receipt of the product.
For availibility concerns, an order can be dispatched in several shipments. The customer will only pay one shipping fee.
This contract is subjected to French law. The "SASU TENDANCE'HERB" company can't be held responsible for any damages of any kind, whether material, imaterial or corporal which may result from a bad functioning or inadequate use of commercialized products. The same should be applicable about possible modifications of products from manufacturers. Responsability of "SASU TENDANCE'HERB" company will be, in any case, limited to the amount of the order.
Claims will always be submitted with attention and kindness. In the event of a dispute, customer shall first contact "SASU TENDANCE'HERB" by reaching the contact page of the website in order to obtain an amicable solution.
By default, general terms and conditions of sales being subjected to French law, only french courts will be qualified.
All products supplied by seller benefit from a legal guarantee provided for in Article 1641 and following the civil code. In case of non-compliance of a product sold, it may be returned to the seller who will take it back, refund or exchange.
All claims, requests of exchange or refunds shall be done within 30 (thirty) days following the delivery date.
The customer is invited to contact "SASU TENDANCE'HERB" company by mail at email@example.com, or by phone at +33 (0)5 82 95 46 28. "SASU TENDANCE'HERB" company will focus primarily on a solution to the problem.
Technology and freedom
Information collected by the "SASU TENDANCE'HERB" company during establishment of order are only collected for sale purposes of distance selling. This information is absolutely essential in processing orders and transporting products as well as for invoicing purposes. This information will be communicated in whole or in part to the "SASU TENDANCE'HERB" company´s providers who should participate in order processings (carriers for example) and to agencies responsible for order analysis and fight against credit card fraud.
The lack of any necessary information shall result in the failure to validate the sales order.
In accordance with the French technology protection and freedom of information law of january, 6th, 1978, data treatment of nominative information concerning customers has been declared to the National comission for Informatics and Liberties (CNIL).
Hypertexts links to other websites
This website contains links to third-party sites. Those links are indicated in good faith and honesty and TENDANCE'HERB company cannot be held responsible for changes on these websites. Therefore, TENDANCE'HERB company cannot be held liable for these links : Only the responsability of the editors of the websites referenced on the TENDANCE'HERB website may be committed.